Friday 4 November 2011

Sun Tzu: Art of Hospitality - The Tao

Sun Tzu separates warfare into 5 factors: The Tao, Heaven, Earth, Generals, Laws

"The tao causes the people to be fully in accord with the ruler.  Thus they will die with him, they will live with him and not fear danger."

In the current economic climate there are many who fear danger to the businesses they are employed in and how do the owners and managers react?  Cursing and swearing, railing against the slings and arrows of outrageous fortune?  Will that encourage staff to rise and fall with them? Succeed or fail together?  As you look at your staff ... will they stay with you through thick and thin?

I like quotes and my website has many examples of them in the Hospitality Resources section. The following is on of my favourites though:

"Give to us clear vision that we may know where to stand and what to stand for ... because unless we stand for something we shall fall for anything."
Peter Marshall

The first port of call with your vision, your plans, your strategy, must be your staff - from top to bottom they must know what you are trying to achieve, why and how.  Then you WILL have people who stay with you through thick and thin and are striving for the same goals you are.

"The people who shape our lives and our cultures have the ability to communicate a vision or a quest or a joy or a mission"
Anthony Robbins

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